Effective Date: July 21, 2024
At Dervi, we understand that sometimes you may need to cancel an order. This Cancellation Policy outlines the conditions and processes for canceling orders placed through our platform.
1. Order Cancellations
Orders can be canceled within a specified time frame after placing the order. If the order has already been accepted by the restaurant, cancellation may not be possible. Please contact our customer support as soon as possible if you need to cancel your order.
2. How to Cancel an Order
To cancel an order, please follow these steps:
- Log in to your account on our website or app.
- Go to your order history and select the order you wish to cancel.
- If the order is eligible for cancellation, you will see a “Cancel Order” option. Click on it and confirm the cancellation.
- If you encounter any issues or if the cancellation option is not available, please contact our customer support team via email at [email protected] or by phone at +92337000051.
3. Cancellation Fees
No cancellation fees will be charged if the order is canceled before it is accepted by the restaurant. However, if the order has already been accepted by the restaurant, cancellation may not be possible, and you may be charged the full amount of the order.
4. Refunds for Canceled Orders
If you cancel an order before it is accepted by the restaurant, you will receive a full refund. The refund will be processed through the original method of payment. Please allow 5-10 business days for the refund to appear in your account, depending on your payment provider.
5. Changes to This Policy
We reserve the right to modify this Cancellation Policy at any time. We will notify you of any changes by posting the new policy on this page. You are advised to review this policy periodically for any changes.
6. Contact Us
If you have any questions or concerns about our Cancellation Policy, please contact us:
- Email: [email protected]
- Phone: +92337000051
- Address: Dervi, Hall Road, Traffic Chowk, Dera Ghazi Khan, Punjab, Pakistan, 32200
Thank you for choosing Dervi. We appreciate your understanding and cooperation.